How does the rental process work?

We’re glad you asked! It’s pretty easy. Start by cruising through our online collection and choosing the pieces that you love. Then send us your completed wishlist. Not sure what you want? Reach out with your design ideas and we’ll make recommendations. To secure your order we ask for a 50% non-refundable deposit to lock in your date and a signed rental agreement. The remaining amount is due one month prior to your event.

How long can I rent items for?

We’re pretty flexible and happy to work with your timeline. Our typical rental period is 3-5 days. If you need the rentals for a longer period please contact us directly for pricing.

How can I see the pieces in advance?

We have a showroom with samples of all our rental product. Our showroom is by appointment only. Send us a note and we will schedule a time to meet on weekday evenings or weekends.

Can I pick up and drop off my rentals?

You bet! We do recommend delivery for tables and chairs. Mos of our items are delicate so extra care and attention should be taken when picking up and dropping off rentals. We will work with you to find a convenient time for you to pick up and drop off your pieces.

Do you offer delivery?

Yes! We are able to deliver and frequently deliver within Calgary, the Rocky Mountains, Edmonton, and more. Send us a note to get a quote for delivery to your venue.

Tell me, what makes Gathered special?

At Gathered we understand that every event is unique and we have carefully curated a beautiful selection of decor to help you express that! We are committed to everyone who comes to us and offer personalized service to help you determine the pieces that best fit into your design.

Is there a rental minimum?

No! We welcome events of any size.

How do you sanitize your collections?  

All our products are lovingly cared for, and are washed before and after every use with a commercial grade dishwasher using commercial dishwashing agents and sanitization chemicals. For any item that directly contacts food, we ask that you have your caterer clear all food from the items and rinse it with water.

What quantity is available for each piece?

Quantity varies depending on the product but generally speaking we can accommodate events for 150-200 people. Contact us for quantity and availability of each product. With enough notice, we are able to do a special order for higher quantities on most items and an additional special order fee will apply.

What happens if something breaks or gets lost?

We do charge a fee for broken and missing rentals. This is to cover the cost of replacing the item.

What if you don’t have what I’m looking for?

Let us know what you’re hunting for and we’ll try to find it!

What is the cancellation policy on rentals?

To confirm your order we ask for a 50% non-refundable deposit, the rest is owed one month from your event date. Orders that are cancelled more than 30 days in advance of the event will only be subject to the deposit payment. Orders cancelled 30 days or less to the event, will be charged 100% of the total rental invoice.

Can I purchase your rental pieces?

Generally, yes! We are able to offer special order pricing on some of our rental pieces. We also offer many beautiful pieces through our online shop to give you the Gathered look in your home!

I’m feeling a little overwhelmed…

Take a deep breath–we are here to help! We know that planning all the details of your event can be overwhelming and we’re happy to assist you along the way. Visiting our showroom is a great way to figure out what you’re looking for. Bring along any pieces or ideas that you already have and we’ll help you put together a look you’ll love!

 

Still have questions? Contact us and we’ll help you out!